Growth Suite

Account Management

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Strengthen and expand customer relationships to drive growth.  

TechnoMile’s Growth CRM includes account management capabilities that enable GovCon, aerospace and defense, and other types of federal contractors to create a centralized, digital account playbook for each customer. Gain a comprehensive, 360-degree view of each account and its health that enables your team to strengthen relationships with customers, proactively mitigate customer risks, and more successfully retain and grow strategic accounts.

Key Capabilities

Account Dashboard & Scorecard

Get a one-stop view of the most critical details from each account’s playbook, including the customer scorecard, which allows you to quickly understand an account’s health, including a snapshot of all current and past work history with corresponding RAG ratings and notes.

Visual Relationship Mapping

Use the relationship mapper to visually track and gain insight into the key influencers within an agency’s power structure and decision-making processes, allowing your team to build more strategic call plans and prioritize building the right relationships within an account.   

Call Planning

Centrally track all planned and historical conversations with each account, enabling more effective coordination of customer communication across teams and business segments. Capture internal and external participants, notes and key takeaways, a RAG rating, and any action items from each call.   

Risk Tracking & Mitigation

Gain a clear, centralized viewpoint of any risks associated with each customer relationship, as well as who owns the actions being taken across your organization to address them, enabling proactive, well-orchestrated mitigation efforts before there’s an impact to retention or growth.  

Customer Goal Tracking & SWOT Analysis

Capture each customer’s most important strategic goals and missions, better equipping everyone on your team to align your organization’s solutions and services to the customer’s most critical priorities. Conduct a digital SWOT analysis to help you identify potential new opportunities to grow the relationship by helping your customer capitalize on strengths or opportunities, or mitigate weaknesses or perceived threats to their objectives.

Generation of Account Plans & Executive Briefings

Quickly generate account plans and customizable executive briefing documents for any timeframe, streamlining preparation for internal briefings or business reviews with customers, as well as enabling your team to more effectively communicate and set expectations regarding account strategies, goals, successes, or issues.

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Schedule a customized demo to see how TechnoMile can help you strengthen and expand customer relationships to drive growth.

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Related Products & Services

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Our Clients

From Fortune 500 to Flourishing Small Business

Our clients range from Fortune 500 companies, to mid-market organizations, to growing small businesses. 

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Insights

Articles

AI Tool From TechnoMile Helps SMBs Win Government Contracts

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