Customer Success

Maximize solution value.

Serving as a collaborative partner to our clients is core to how we do business – our Customer Success Managers, Support team, and Strategic Advisory consultants work hand in hand to enable your success with your TechnoMile solution.

The role of our Customer Success team is straightforward: to ensure we continuously deliver on the value that we’ve promised to your organization. Each client is assigned a dedicated Customer Success Manager who serves your TechnoMile liaison and champion, helping you to realize maximum value from your investment in a TechnoMile solution.

Dedicated to Your Success

Our Customer Success Managers (CSMs) serve as each client’s TechnoMile liaison and champion.

User Adoption

Your company’s dedicated CSM coordinates personalized training, as well as provides guidance, support, and resources to help you drive user adoption and evolve and scale your TechnoMile solution to keep pace with your business.

Product Upgrades

Your CSM is here to highlight new or unused features of your TechnoMile software that would provide additional value to your organization, as well as to assist you with product upgrades.

Timely Issue Resolution

Your organization’s CSM monitors any submitted support tickets for timely resolution and assists with escalation of any issue that’s not resolved in a timely manner.

Regular Business Reviews

Your CSM conducts regular business reviews with your solution’s key stakeholders. We review system adoption/usage and any training needs, as well as discuss opportunities to better support your business to ensure your satisfaction as our client.

Our Clients

From Fortune 500 to Flourishing Small Business

Our clients range from Fortune 500 companies, to mid-market organizations, to growing small businesses.