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Customer Delivery

TechnoMile customer delivery services include solution implementation, custom configuration and development, report building, integration services, data migration, and specialized consulting.

Get Expert Help Implementing and Tailoring Your Solution

TechnoMile offers a range of customer delivery services to help clients successfully implement their TechnoMile solution and keep it in step with their organization as it evolves and scales. 

Our Services

TechnoMile's customer delivery services include: 

Implementation

TechnoMile brings experience gained from hundreds of successful implementations – across rapidly-growing small businesses, large enterprise organizations, and government agencies – to every client engagement. We offer flexible implementation approaches, from turnkey out-of-the-box configurations to fully customized enterprise deployments, ensuring each client realizes their unique goals and accelerates time to value. Our experts can handle everything from software configuration and data migration to integration services, training, and change management support.

Custom Configuration & Development

Our consultants can assist with a range of custom configuration and development needs, from simple to complex, including development and deployment of client-specific validation rules, business process and approval workflows, auto task assignments, alerts/email notifications, dashboards, user interface design, custom objects, and more.

Custom Report Building

We can help with development of custom dashboards and/or reports to meet the unique needs of specific roles or users (e.g., executive team members) within your organization, complete with desired visual elements like charts and graphs.

Integration Services

TechnoMile integration services support both on-demand and batch update of data between TechnoMile solutions and other enterprise technologies, most commonly via REST and flat-file transfer. Our Growth and Contracts Suites include flexible interfaces – such as API SOAP and WSDL – to integrate with your existing systems and we can configure the frequency and direction of each interface to match your use case/requirements. Our SIMS Suite supports data import via flat-file transfer.

Data Migration

Whether at initial implementation or due to new system consolidation across business units or M&A activity, TechnoMile can assist you with smoothly transferring data from legacy systems into your TechnoMile solution, including mapping of data to the appropriate schema structure and the data import.

Specialized Services for SIMS Suite Clients

In addition to technical experts, TechnoMile's Customer Delivery team includes experienced FSOs, CPSOs, and security managers who understand every aspect of industrial security and can assist with these specialized services:

Evaluations

Our experts can perform a detailed review of your security program requirements, recommendations for optimal usage of SIMS Suite products, and coordination of scripts and reports with our developers.

Inspection Preparation

We offer preparation assistance for security reviews, including SIMS Suite setup, organization, and the creation of reports and documentation.

Upgrades

For self-hosted SIMS Suite clients, on-site upgrades performed by a TechnoMile technical support professional ensure that you’re leveraging the latest features.

Serving the organizations advancing critical missions.

Our team brings decades of experience serving GovCons and the defense industrial base, U.S. and international government agencies and the intelligence community, and top educational research labs.