Success

Customer Success 

Ensuring a customer’s success requires understanding and learning each customer’s needs, as well as enabling them to achieve maximum value from the platforms provided. The Success Team begins its customer relationship before the kick off program and the relationship never ends. Every customer is assigned an TechnoMile Customer Success Manager (CSM), who assist you along the way:

  • Empowering users to tap into the power of TechnoMile through ongoing training
  • Identifying areas of growth across new lines of business
  • Serving as an TechnoMile advocate and liaison between departments and roles within an institution
  • Empowering users to tap into the power of TechnoMile through ongoing training
  • Identifying areas of growth across new lines of business
  • Serving as an TechnoMile advocate and liaison between departments and roles within an institution

Training and Adoption

TechnoMile’s Training is just as configurable and flexable as our platforms. Our training model utilizes video’s, on-site, train the trainer, and class room training. We work with you to ensure your success, adoption, and decimation of best practices by creating training and adoption road maps that are achievable and efficient that promote continued learning and adoption.

Support 

TechnoMile Support Engineers solve problems and provide ongoing technical support as business needs change, regulation requirements evolve and product updates are released. Support also provides best practices and guidance for configuring and using platform functionality, and installing and supporting platform releases and patches.

Documentation & Resources